Home Privacy Policy

Privacy & Policy

Last updated: January 2025  ·  Al Maha Decoration Factory, Qatar

Your Data is Protected
We Don't Sell Your Info
Secure Communications
We Use Data Only to Serve You
Contact Us Anytime
01

Introduction

Al Maha Decoration Factory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, contact us through social media, WhatsApp, or any other channel, or engage with us for products and services.

By using our website or contacting us, you agree to the practices described in this policy. If you do not agree, please refrain from using our services or sharing your personal information with us.

We take your privacy seriously. We never sell, rent, or trade your personal information to third parties for marketing purposes — ever.

02

Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information — your name, phone number, and email address when you reach out to us via WhatsApp, Instagram, Facebook, or any contact form.
  • Project Details — information about your project requirements, location, product preferences, and any measurements or specifications you share with us.
  • Communication Records — messages, inquiries, and correspondence you send us through WhatsApp, social media DMs, or email.
  • Usage Data — basic website analytics such as pages visited, time spent on the site, and browser type. This data is collected anonymously and does not identify you personally.
  • Location Information — your general area or address if you share it with us for the purpose of delivery, site inspection, or installation services.

We only collect information that is necessary to provide you with our products and services. We do not collect sensitive personal data such as financial details, government ID numbers, or medical information.

03

How We Use Your Information

The information we collect is used solely to serve you better. Specifically, we use your information to:

  • Respond to your enquiries and provide quotes for our products and services
  • Schedule and coordinate site visits, measurements, and installations
  • Deliver samples, materials, or colour options to your location
  • Communicate project updates, timelines, and delivery information
  • Provide after-sales maintenance support and follow-up service
  • Improve our website, products, and customer experience based on anonymous usage patterns
  • Comply with legal obligations under the laws of the State of Qatar

We will never use your information to send unsolicited promotional messages without your consent, and we will never share it with advertisers or marketing companies.

04

How We Share Your Information

Al Maha Decoration Factory does not sell, rent, or share your personal information with third parties for commercial purposes. We may share your information only in the following limited circumstances:

  • Service Delivery — with our own installation teams, technicians, or logistics partners who need the information to fulfil your order or maintenance request, and who are bound by confidentiality obligations.
  • Legal Requirements — when required by Qatari law, court order, or government authority, we may disclose information as legally required.
  • Business Transfers — in the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. You will be notified in advance.

We do not share your data with advertising networks, social media platforms for targeting purposes, data brokers, or any third party for commercial gain.

05

WhatsApp & Social Media

We communicate with many of our customers through WhatsApp, Instagram, Facebook, TikTok, and Snapchat. Please be aware of the following when using these platforms to contact us:

  • When you message us on WhatsApp, your messages and phone number are visible to our team. WhatsApp communications are subject to WhatsApp's Privacy Policy.
  • Messages sent through Instagram, Facebook, TikTok, or Snapchat are also governed by the respective platform's privacy policies.
  • We recommend not sharing sensitive financial information or passwords through social media channels.
  • Information you share in public posts, comments, or tags on our social pages is publicly visible and is not considered private communication.

We use our social media channels exclusively to communicate with customers, showcase our work, and respond to enquiries. We do not use them for data harvesting or tracking.

06

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Limiting access to your personal data to only those staff members who need it to provide our services
  • Using secure and trusted communication platforms for customer interactions
  • Not storing unnecessary personal data beyond the duration needed to fulfil your request
  • Regularly reviewing how we handle and store customer information

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

07

Cookies & Website Usage

Our website may use basic cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

  • Essential Cookies — required for the website to function correctly (e.g. navigation, page loading).
  • Analytics Cookies — anonymous data about which pages are visited and how long visitors stay, to help us improve our content. No personal identifiers are collected.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of our website but will not prevent you from viewing our content.

We do not use advertising cookies, retargeting pixels, or third-party tracking tools for commercial purposes.

08

Your Rights

You have the following rights regarding your personal information that we hold:

  • Right to Access — you may request a copy of the personal information we hold about you.
  • Right to Correction — you may ask us to correct any inaccurate or incomplete information we hold.
  • Right to Deletion — you may request that we delete your personal information, subject to any legal obligations we have to retain certain records.
  • Right to Object — you may object to us using your information for any purpose beyond fulfilling your direct request.
  • Right to Withdraw Consent — where you have given consent to receive communications, you may withdraw that consent at any time by contacting us.

To exercise any of these rights, please contact us via WhatsApp or Instagram. We will respond to all requests within a reasonable timeframe and in accordance with applicable Qatari law.

09

Third-Party Links

Our website and social media profiles may contain links to external websites, platforms, and services — including Google Maps, WhatsApp, Instagram, Facebook, TikTok, Snapchat, and our Linktree profile. These are operated by third parties and have their own privacy policies.

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information with them. The inclusion of a link on our website does not imply endorsement of that third party's practices.

10

Children's Privacy

Our website and services are intended for adults and business clients. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

If we discover that we have inadvertently collected information from a minor, we will take prompt steps to delete that information from our records.

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

This policy was last reviewed and updated in January 2025. It applies to all interactions with Al Maha Decoration Factory — online, through social media, and in person.

12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us through any of the following channels:

Al Maha Decoration Factory — Qatar
Industrial Area, Doha, State of Qatar

We are committed to resolving any privacy concerns promptly and transparently. Thank you for trusting Al Maha Decoration Factory with your information.